RH Medical Group is committed to handling all complaints promptly, fairly, and transparently to continuously improve our patient care and service delivery.  Whilst our complaint process is available to use, we would always value a conversation with you to reflect any of your feedback about the service.

Who can make a Complaint

•  Current or former patients

•  Nominated representatives (with consent)

•  Anonymous complaints may be considered if sufficient detail is provided

How to Submit a Complaint

•  Email your complaint to: craig@rhmedical.co.uk

•  We will acknowledge your complaint within 5 working days

•  A full response will be provided within 20 working days, unless a delay is clearly justified

Time Limits

•  Complaints should be submitted within 6 months of the incident or when you first became aware of it

•  Late complaints may still be considered if:

  ⁠◦  There is a valid reason for the delay

  ⁠◦  A fair investigation is still possible

What Happens Next

•  All complaints are logged securely in your patient record

•  Complex complaints may require a formal investigation

•  If we are unable to resolve your complaint internally, RH Medical Group will notify Healthcare Improvement Scotland

External Support

You can contact Healthcare Improvement Scotland at any time:

Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB

0131 623 4342

hcis.ihcregulation@nhs.net